Help with my Vestel charger
Use this page as your Vestel charger help hub. Start with setup and Wi-Fi checks, then use scheduling, fault/error, OCPP, and FAQ guidance links as needed.
Contact channel
- Email: jworldcreations@hotmail.com
- For billing questions, include your account email and payment date.
- Replies are provided on a reasonable-efforts basis for account and policy matters.
Subject Access Request (SAR)
- You can request your personal data, including account profile, RFID tags, and session history for the most recent 60 days.
- You can download usage history in-app from Account Settings using the "Download Data" option.
- Session history is retained for up to 60 days and then deleted automatically.
- For billing receipts and invoices, use the Stripe customer portal (or billing area inside the app where available).
See Privacy Policy for full details on retention and data access rights.
Data deletion and retained records
- When your account is deleted, personal data is erased from EV Revival systems.
- Charger serial numbers may be retained for trial verification, fraud-prevention, and service protection.
- RFID tags are available while your account is active.
Useful links
If there is a safety risk or electrical fault, contact a qualified electrician or the charger manufacturer urgently.