Frequently Asked Questions
What is EV Revival?
A web-based support and app access service for Vestel EV charger owners.
Who is EV Revival for?
Customers using supported Vestel charger models in home or small business settings.
Where do I open the live app?
How long is the free trial?
14 days for new customers.
When does the trial start?
When premium access is first activated in the app.
What happens after the trial ends?
Paid subscription is required to continue premium features.
Is billing recurring?
Yes. The premium plan is billed monthly until cancelled.
Can I cancel anytime?
You should be able to cancel recurring billing through your account area. Access generally continues until the end of your current paid period.
What if payment fails?
Premium features may be restricted while billing is inactive. Limited account settings/data may be retained for support and reactivation.
Does EV Revival guarantee my charger schedule will work?
No. Scheduling and commands depend on charger firmware, connectivity, and third-party systems.
Why is my charger showing offline?
Usually Wi-Fi signal quality, router issues, backend settings, or charger firmware behaviour.
Who should I contact for unresolved faults?
Use the Support page first, and contact your installer/manufacturer for hardware faults or urgent safety concerns.