Charger offline
If the charger drops offline, schedule commands may not reach the charger when needed.
Use this page for plain-English schedule checks. Keep expectations practical: schedule commands depend on charger firmware, time settings, connectivity, and app/backend communication.
Off-peak scheduling means your charger waits for your cheaper tariff window. A common setup is "start after midnight" and "stop before morning".
If the charger drops offline, schedule commands may not reach the charger when needed.
If charger time is incorrect, it can run too early, too late, or not at all.
Vehicle-side charging timers can conflict with charger-side schedules.
Some firmware versions need a fresh plug-in/session after schedule changes.
Overnight windows cross midnight, which can cause confusion. Example: 00:30 to 05:30 is one overnight window, not two separate daytime windows.
Use the Help with my Vestel charger hub for quick paths to setup, faults, and account help.
For charger faults, use Vestel charger fault and error help. For broader answers, use the FAQ help hub.